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ywkk Terms and Conditions – Know Your Rights and Responsibilities

These terms govern your use of the ywkk platform. We have written them in plain language so you know exactly what to expect — no legal jargon designed to confuse, no hidden clauses designed to catch you out. Read them once and you will know where you stand.

Last updated: 1 January 2025

Key Terms at a Glance

The most important points from ywkk's terms — summarised clearly before you read the full document.

One Account Per Player

Each player is permitted one ywkk account. Duplicate accounts are not allowed under any circumstances. If you have forgotten your login details, use the account recovery option — do not create a new account. Duplicate accounts will be closed and balances forfeited.

No Fees on Payments

ywkk does not charge fees on deposits or withdrawals. The amount you deposit is the amount credited to your account. The amount you request for withdrawal is the amount sent to your bKash, Nagad or Rocket account. Your mobile banking provider may apply their own standard transaction fees.

Bonus Terms Are Clear

Every bonus offered by ywkk comes with clearly stated wagering requirements, minimum odds, eligible games and expiry dates — displayed before you claim the offer. ywkk does not change bonus terms after you have accepted them. What you see when you claim is what applies.

18+ Only

ywkk is strictly for players aged 18 and above. Age verification is required before withdrawals are processed. If ywkk determines that a player is under 18, the account will be closed immediately, all winnings will be forfeited and any deposits will be returned to the payment source.

Account Security Is Your Responsibility

You are responsible for keeping your ywkk login credentials secure. Do not share your password with anyone. ywkk will never ask for your password via chat, email or phone. If you suspect your account has been accessed without your permission, contact support immediately and change your password.

Responsible Gaming Tools Available

ywkk provides deposit limits, session time reminders, cooling-off periods and self-exclusion — all accessible from your account settings without contacting support. Using these tools does not affect your account standing or your ability to withdraw your existing balance.

1 Introduction

These Terms and Conditions ("Terms") govern your access to and use of the ywkk platform, including the website at ywkk.asia, the ywkk mobile application and all associated services (collectively, "the Platform"). By registering an account, making a deposit or placing a bet on ywkk, you confirm that you have read, understood and agreed to these Terms in full.

ywkk is operated by a company licensed under a recognised international gaming regulatory authority. The licence number is displayed in the footer of every page on ywkk.asia. The licence requires ywkk to maintain fair gaming standards, protect player funds, process withdrawals promptly and provide responsible gaming tools — all of which are reflected in these Terms.

These Terms apply to all players using ywkk from Bangladesh and any other jurisdiction where access to the Platform is not prohibited by local law. If you are unsure whether online gaming is permitted in your location, you should seek independent legal advice before registering.

If you do not agree with any part of these Terms, you should not register an account or use the ywkk platform. Continued use of the Platform constitutes acceptance of the current Terms.

2 Eligibility

To register and use a ywkk account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

  • You must be at least 18 years of age. ywkk operates a strict 18+ policy with no exceptions.
  • You must be a natural person — corporate entities, trusts and other legal structures may not register player accounts.
  • You must not be a resident of a jurisdiction where online gaming is prohibited by law.
  • You must not be a current employee, contractor or close family member of an employee of ywkk or any of its affiliated companies.
  • You must not be subject to a self-exclusion order on ywkk or any other gaming platform that extends to ywkk.
  • You must be acting on your own behalf and not as an agent for any third party.

ywkk reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the timeframe specified by ywkk may result in account suspension and withholding of withdrawals until verification is complete.

Providing false information during registration, including a false date of birth, is a serious breach of these Terms and will result in immediate account closure and forfeiture of all balances.

3 Account Registration

Each player may hold only one account on ywkk. Registering multiple accounts — whether under the same name, the same payment method, the same device or the same IP address — is strictly prohibited. If ywkk identifies duplicate accounts, all accounts beyond the first registered will be closed and any balances in those accounts will be forfeited.

When registering, you must provide accurate and complete information including your full legal name, date of birth, email address and mobile number. This information must match the details on your government-issued identification document and your mobile banking account (bKash, Nagad or Rocket). Mismatches between your ywkk account details and your payment account details may delay withdrawals until verification is completed.

You are responsible for maintaining the accuracy of your account information. If your contact details change, you must update them in your account settings promptly. ywkk is not responsible for failed communications resulting from outdated contact information.

  • Use a strong, unique password for your ywkk account that you do not use on any other platform.
  • Enable two-factor authentication via OTP for additional account security.
  • Never share your login credentials with any other person, including ywkk support staff.
  • Log out of your account when using a shared or public device.
  • Contact support immediately if you suspect unauthorised access to your account.

ywkk will never ask for your password via live chat, email or phone. Any communication claiming to be from ywkk that requests your password should be treated as fraudulent and reported to support immediately.

4 Deposits

ywkk accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad and Rocket. All three payment methods are fully integrated into the platform and deposits are credited to your ywkk balance instantly upon confirmation from the payment provider. The minimum deposit amount is ৳100. There is no maximum deposit limit, though ywkk reserves the right to request source of funds documentation for large deposits as part of its anti-money laundering compliance obligations.

ywkk does not charge any fees on deposits. The full amount you send via bKash, Nagad or Rocket will be credited to your ywkk account. Your mobile banking provider may apply their own standard transaction charges, which are outside ywkk's control.

  • Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
  • If a deposit fails to credit within five minutes, contact support with the transaction reference number from your mobile banking app.
  • ywkk does not accept deposits made in cash or via bank transfer to a personal account.
  • Deposits made in error cannot be reversed once credited to your ywkk balance, but can be withdrawn subject to standard withdrawal conditions.

All deposits are held in a segregated player funds account, separate from ywkk's operational funds. Your deposited balance is protected even in the unlikely event of ywkk ceasing operations.

5 Withdrawals

Withdrawals from ywkk are processed to the same bKash, Nagad or Rocket account used for your most recent deposit. This same-method policy is in place to protect players against fraud and to comply with anti-money laundering regulations. The minimum withdrawal amount is ৳200. There is no maximum single withdrawal limit, though large withdrawals may be processed in tranches at ywkk's discretion.

ywkk targets a withdrawal processing time of under three hours for all requests submitted during business hours. Requests submitted outside business hours are processed at the start of the next business day. ywkk has maintained a 100% withdrawal fulfilment record since launch — every legitimate withdrawal request has been paid.

  • Withdrawals can only be made to a payment account registered in your own name. Third-party withdrawals are not permitted under any circumstances.
  • Identity verification (KYC) must be completed before your first withdrawal. This typically requires a copy of your national ID card or passport.
  • Bonus funds are subject to wagering requirements before they can be withdrawn. Real money deposits are not subject to wagering requirements and can be withdrawn at any time.
  • ywkk does not charge withdrawal fees. The full amount requested will be sent to your mobile banking account.
  • If a withdrawal is delayed beyond the stated processing time, contact support with your withdrawal reference number for an immediate status update.

Attempting to withdraw funds that were obtained through fraudulent activity, bonus abuse or any form of cheating will result in immediate account closure and forfeiture of all balances. ywkk uses automated fraud detection systems that monitor all transactions.

6 Bonuses and Promotions

ywkk offers bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are displayed in full before you claim any offer. These terms include the wagering requirement (the number of times the bonus amount must be wagered before withdrawal), the minimum odds for qualifying bets, the eligible games, the maximum bet size while a bonus is active and the expiry date of the bonus.

ywkk does not change the terms of a bonus after you have claimed it. The terms displayed at the time of claiming are the terms that apply for the full duration of that bonus. If ywkk identifies an error in a bonus offer, it reserves the right to withdraw the offer before it is claimed, but not after.

  • Bonuses are credited to a separate bonus balance and cannot be withdrawn until wagering requirements are met.
  • Real money deposits are always used before bonus funds when placing bets.
  • Bonuses expire if wagering requirements are not met within the stated timeframe. Expired bonus funds are removed from your account automatically.
  • Only one welcome bonus is available per player, per household and per payment account.
  • ywkk reserves the right to withdraw a bonus offer at any time before it is claimed, without prior notice.
  • Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus — will result in account closure and forfeiture of all balances.

If you have any questions about the terms of a specific bonus before claiming it, contact ywkk support via live chat. Support agents can explain any bonus term in plain language before you commit to claiming the offer.

7 Games and Betting

All games available on ywkk use certified random number generators (RNG) that have been independently tested and certified by a recognised third-party testing laboratory. The RTP (return to player) percentage for every game is published on the game's information page. ywkk does not and cannot manipulate game outcomes — the RNG operates independently of the platform.

Sports betting markets on ywkk are offered at odds determined by ywkk's trading team. Odds are subject to change before a bet is placed. Once a bet is confirmed, the odds at the time of confirmation are locked in and cannot be changed. ywkk reserves the right to void bets placed on markets that were offered in error, including markets with obviously incorrect odds.

  • Bets placed after an event has started (in-play bets) are subject to the odds available at the time the bet is accepted by the system, not the odds displayed at the time you clicked.
  • ywkk reserves the right to limit the maximum stake on any market at its discretion.
  • Winnings from games and bets are credited to your real money balance immediately upon settlement.
  • In the event of a technical fault during a game session, the round will be voided and your stake returned. ywkk's game logs are the definitive record of all game outcomes.
  • Attempting to exploit software bugs, glitches or errors to gain an unfair advantage is strictly prohibited and will result in account closure.

8 Player Conduct

ywkk expects all players to use the platform in good faith and in accordance with these Terms. The following conduct is strictly prohibited and will result in account suspension or permanent closure, forfeiture of balances and, where applicable, reporting to relevant authorities:

  • Registering more than one account on ywkk.
  • Providing false, misleading or incomplete information during registration or verification.
  • Using the platform for any form of money laundering or financial crime.
  • Colluding with other players to gain an unfair advantage in any game.
  • Using automated software, bots or scripts to interact with the platform.
  • Exploiting software bugs or errors for financial gain.
  • Abusing the bonus system, including creating multiple accounts to claim the same bonus.
  • Engaging in abusive, threatening or harassing behaviour toward ywkk support staff.
  • Attempting to access another player's account without their permission.

ywkk monitors all accounts for suspicious activity using automated systems and manual review. Players identified as engaging in prohibited conduct will be notified of the action taken against their account and given an opportunity to appeal through the formal dispute resolution process.

9 Responsible Gaming

ywkk is committed to providing a safe gaming environment. The platform provides a comprehensive set of responsible gaming tools that are available to all players directly from their account settings, without needing to contact support. These tools include deposit limits (daily, weekly and monthly), session time reminders, cooling-off periods (temporary account pauses of 24 hours to 30 days) and self-exclusion (permanent account closure).

ywkk's responsible gaming programme also includes behavioural monitoring that identifies players who may be showing signs of problem gambling. Players identified by this system may be contacted by the responsible gaming team and offered support resources. This monitoring is a condition of ywkk's operating licence and is not optional.

  • Deposit limits take effect immediately when set and cannot be increased for 24 hours after the increase request is made.
  • Self-exclusion is permanent and cannot be reversed. Players who self-exclude will not be able to reopen their account under any circumstances.
  • During a cooling-off period, you cannot deposit, place bets or claim bonuses. You can still withdraw your existing balance.
  • ywkk will not send promotional communications to players who are in a cooling-off period or who have self-excluded.

For more information about responsible gaming tools and support resources, visit the Responsible Gaming page.

10 Privacy and Data

ywkk collects and processes personal data in accordance with its Privacy Policy, which is available at ywkk.asia/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ywkk uses your personal data to operate your account, process payments, verify your identity, comply with legal obligations and, where you have opted in, send you promotional communications. ywkk does not sell your personal data to third parties. Data is shared with third parties only where necessary to operate the platform — for example, with payment processors to facilitate deposits and withdrawals.

  • All data transmitted between your device and ywkk is protected by 256-bit SSL encryption.
  • You have the right to request a copy of the personal data ywkk holds about you at any time.
  • You have the right to request correction of inaccurate personal data.
  • You may opt out of promotional communications at any time via your account settings or by contacting support.

11 Account Suspension and Closure

ywkk reserves the right to suspend or close any account at any time if it has reasonable grounds to believe that the account holder has breached these Terms, engaged in fraudulent activity or poses a risk to the integrity of the platform. In cases of suspected fraud or money laundering, ywkk may freeze account balances pending investigation and is not obligated to release funds until the investigation is complete.

Players may close their own account at any time by contacting support. If you close your account voluntarily, any remaining real money balance will be returned to your registered payment account within three business days. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

  • Accounts that have been inactive for 12 consecutive months may be classified as dormant. ywkk will attempt to contact you before classifying your account as dormant.
  • Dormant account balances are held securely and remain accessible to you upon reactivation of your account.
  • ywkk will provide written notice of account closure where possible, except in cases where immediate closure is required to prevent ongoing fraud.

12 Limitation of Liability

ywkk provides the platform on an "as available" basis and makes no warranty that the platform will be uninterrupted, error-free or free from technical faults. While ywkk targets 99.9% uptime and invests significantly in platform reliability, temporary outages may occur due to maintenance, technical issues or circumstances outside ywkk's control.

To the maximum extent permitted by applicable law, ywkk's liability to any player for any claim arising from use of the platform is limited to the amount deposited by that player in the 30 days preceding the claim. ywkk is not liable for indirect, consequential or punitive damages of any kind.

  • ywkk is not liable for losses resulting from a player's failure to secure their account credentials.
  • ywkk is not liable for delays in deposits or withdrawals caused by the player's mobile banking provider.
  • ywkk is not liable for any tax obligations arising from winnings. Players are responsible for understanding and meeting their own tax obligations.

13 Changes to These Terms

ywkk reserves the right to update these Terms at any time. When material changes are made, ywkk will notify registered players via email and display a notice on the platform for a minimum of 14 days before the changes take effect. Continued use of the platform after the effective date of updated Terms constitutes acceptance of the new Terms.

If you do not agree with updated Terms, you should close your account before the effective date. Your real money balance will be returned to your registered payment account in full. The version of the Terms in effect at the time of any dispute is the version that applies to that dispute.

To ensure you receive notifications of Terms updates, keep your registered email address current in your account settings. ywkk recommends reviewing these Terms periodically even if you have not received a notification.

14 Contact Us

If you have any questions about these Terms, or if you wish to raise a dispute regarding your account, a payment or a game outcome, please contact the ywkk support team. ywkk is committed to resolving all player queries promptly and fairly.

  • Live Chat: Available 24/7 via the chat icon on any page of ywkk.asia
  • Email: [email protected] — responses within 4 hours during business hours

Formal disputes that cannot be resolved through the support team may be escalated to ywkk's Alternative Dispute Resolution (ADR) provider. Details of the ADR process are available from the support team on request.

For responsible gaming support and self-exclusion requests, visit the Responsible Gaming page or contact support directly. Responsible gaming requests are treated as a priority and actioned immediately.

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